This policy explains how Tonric Limited ("Tonric", "we") collects and uses personal data on tonric.com and in Tonric CS, our customer service platform that connects a business's WhatsApp, Facebook Messenger, Instagram and Telegram chats. We follow Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486).
1. Who we are
Tonric Limited, a company in Hong Kong. Email: hello@tonric.com.
2. What we collect
- Website contact form: your name, email, phone number (if you give one) and your message.
- Chats in Tonric CS: when you message a business that uses Tonric CS, we receive what the messaging platform passes on: your display name, profile picture, phone number or account ID, and your messages and attachments.
- Staff accounts in Tonric CS: the name and email of each person who signs in.
- Language cookie: tonric.com remembers your language choice in a cookie. We use no advertising or tracking cookies.
3. How we use it
- To reply to your enquiry.
- To run Tonric CS for the businesses that use it: showing chats to their staff, sending their replies, and keeping customer and order details in their CRM.
- To draft automatic replies with AI: the recent messages in a chat are sent to our AI provider so it can write a reply.
- To keep our services secure and fix problems.
We do not sell personal data or use it for advertising. For chats in Tonric CS, the business you are messaging decides how your data is used, and we process it on its behalf.
4. Who we share it with
We share personal data only with the services we need to run tonric.com and Tonric CS:
- Meta (WhatsApp, Messenger, Instagram) and Telegram, to receive and send messages.
- Hetzner (Germany), which hosts the Tonric CS servers.
- Vercel, which hosts tonric.com and our CRM.
- Cloud storage and database providers that hold Tonric CS files and CRM records.
- DeepSeek (mainland China), the AI model that drafts replies.
- Web3Forms, which delivers website contact form messages to our inbox.
We also disclose personal data when the law requires it.
5. Where we keep it and for how long
Because of the services above, your data may be stored or processed outside Hong Kong, including in Germany, the United States, South Korea and mainland China. Data is encrypted in transit, and only people who need it to run the service can access it. We keep personal data only as long as we need it for the purposes above or as the law requires, and then delete it.
6. Your rights
Under the Personal Data (Privacy) Ordinance you can ask to see the personal data we hold about you and ask us to correct it. Email hello@tonric.com and we will reply within 40 days. If your chat was with a business that uses Tonric CS, you can also contact that business.
7. How to delete your data
To ask us to delete your personal data, including data from WhatsApp, Messenger, Instagram or Telegram chats:
- Email hello@tonric.com with the subject "Data deletion request".
- Tell us which platform you used and your phone number or account name, so we can find your data.
- We delete it within 30 days and email you to confirm.
If you connected a Facebook or Instagram account to Tonric, you can also remove Tonric under Business Integrations in your Facebook settings.
8. Changes and contact
When we change this policy, we update it on this page and change the date at the top. Questions? Email hello@tonric.com.